Booking & Cancellation

BOOKING & CANCELLATION POLICY

To help facilitate smooth booking and cancellation of appointments at Renew Skin Clinic, we require a credit/debit card on file when booking certain services. If you do not wish to have your card stored, a booking deposit of 50% of the treatment cost may be required at the time of booking.

We value every client appointment and want to ensure each patient receives the time, care, and attention they deserve during their treatment. We also understand that occasionally circumstances arise where appointments need to be changed or cancelled. If you need to cancel or reschedule your appointment, we respectfully request a minimum of 24 hours’ notice.

Appointments cancelled with less than 24 hours’ notice will result in 50% of the treatment cost being charged to the card on file or the booking deposit being retained.

Failure to attend an appointment without notice (“no show”) may result in 100% of the treatment cost being charged.

Our cancellation policy is in place to allow us the opportunity to offer appointment availability to other clients who may be waiting for treatment. We appreciate your understanding and cooperation in helping us run our clinics efficiently while continuing to provide the highest standard of care and service.

If you need to cancel due to a personal or medical emergency, please contact the clinic as soon as possible and we will do our best to accommodate the situation appropriately.

Any exceptions to this policy remain at the discretion of Renew Skin Clinic management only.

All card details are securely stored through our booking software provider, Phorest, and protected via Stripe’s secure payment systems. For security purposes, only the last four digits of your card are visible to clinic staff.

Please arrive on time. Late arrivals may result in reduced treatment time.